1. Product Selection

Customers browse the website and select desired products by viewing categories, searching, or using filters. Each product page provides details such as price, description, availability, and images.

2. Add to Cart

Customers add chosen products to their shopping cart. They can review items, update quantities, or remove products before proceeding.

3. Review Cart

Customers check their cart to ensure all selected items, quantities, and prices are correct. Any applicable discounts or promo codes can be applied at this stage.

4. Checkout Initiation

Customers click the “Checkout” button to begin the order process. They may be required to log in, register, or continue as a guest.

5. Enter Shipping Information

Customers provide delivery details, including full name, address, phone number, and any special delivery instructions.

6. Select Shipping Method

Customers choose a preferred shipping option (standard, express, etc.), with delivery time and cost clearly displayed.

7. Payment

Customers select a payment method (e.g. mobile payment, cash on delivery). They enter the necessary payment details through a secure payment gateway.

8. Order Review

Before final submission, customers review all order details, including items, shipping information, and total cost.

9. Order Confirmation

Once the order is placed, customers receive a confirmation message on the website and SMS with order details and a unique order ID.

10. Order Processing

The system verifies payment and processes the order. The warehouse prepares the items for shipment.

11. Shipping & Delivery

The order is shipped using the selected delivery method. Customers may receive tracking information to monitor shipment status.

12. Order Completion

The order is marked as completed once delivered. Customers may be invited to provide feedback or reviews.

13. Returns & Refunds (Optional)

Customers can request returns or refunds based on the website’s return policy within a specified period.